Accelevents support
Exceptional Support for a Top-Notch Event Experience
With 24/7 live support and a response time of under 21 seconds, you have a partner.
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With 24/7 live support and a response time of under 21 seconds, you have a partner.
We’re not just another platform. We’re your event success partner. That’s why G2 rated Accelevents as:
No tickets. No waiting. Just real experts solving issues in minutes, not days, so your event keeps moving.
We don’t just hand you the tools. We coach you through the best way to use them, with hands-on training so you’re ready to host with confidence. Onboarding is included in every package.
No problem. We offer three professional services packages:
A dedicated Accelevents expert works at your venue to run registration, check-in, badge printing, and event technology, so your team can focus on attendees and speakers.
A remote specialist supports in-person, hybrid, and virtual events in real time, with live troubleshooting, speaker assistance, and direct IT escalation during sessions.
Hands-on help to set up and run your event platform, from implementation, integrations, and onboarding to full event buildout and strategic consulting, scoped to your needs.
Dedicated Customer Success Manager
Speaker & Attendee Assistance
Registration & Check-In Support
Custom Event Configuration
Live Event Assistance
Direct IT Escalation
Onsite Execution
Custom Training Sessions
Integration Support
We can be there onsite. You can do it on your own with the Accelevents Onsite Kit. Everything you need for a perfect attendee check-in and badge printing experience is available in a box we’ll deliver right to your event.
The Accelevents Onsite Kit is recommended for events under 1,000 attendees who are only printing in black & white onsite.
The Accelevents Onsite Kit includes iPads with the Accelevents software pre-installed, printers, badge stock, and internet router, and more.
Accelevents is the only enterprise-grade event management platform that is easy to use and customize. Book a demo and we’ll show you all the tools you need to manage your next virtual, hybrid or in-person event.
You get live help from a support team that responds in less than 21 seconds, 24/7, so issues are addressed before they slow down your program. There are no ticket queues, just real experts who resolve problems quickly. With guidance available from setup through wrap-up, you maintain momentum and give speakers, staff, and attendees a smoother experience.
Instead of waiting in a ticket line, you chat with a live specialist right away, and chat support holds a 99.4% customer satisfaction (CSAT) score. Fast access to knowledgeable people means faster fixes, clearer advice, and fewer disruptions, which matters most during rehearsals, doors open, and live sessions.
Onboarding and hands-on training are included in every package, so you start confident. The team coaches you on best practices for your program, from registration to delivery, helping you avoid rework later. If you need more help, optional professional services can extend into platform setup, integrations, event buildout, and strategic consulting.
Choose from Onsite Event Tech Management, Remote Event Tech Management, and Event Platform Management. Onsite places a dedicated expert at your venue, remote support covers real-time troubleshooting and speaker assistance, and platform management helps with implementation and optimization. Pick the mix that matches your staffing, timeline, and event complexity.
Most issues are resolved in minutes, with an average resolution time of 8 minutes and 23 seconds. That shortens downtime, keeps check-in flowing, and helps presenters stay on schedule. The result is fewer surprises and a steadier experience for attendees.
Yes. You can bring in an onsite expert to run registration, check-in, and event technology, or use the Accelevents Onsite Kit. The kit ships to your event and includes iPads with software pre-installed, printers, badge stock, and an internet router, making setup straightforward. It is recommended for events under 1,000 attendees printing black and white onsite.
It is a ready-to-use bundle for smooth check-in and badge printing. You receive iPads with the app pre-installed, printers, badge stock, a router, and more, so your team can stand up registration quickly. It is best suited for events under 1,000 attendees that plan to print badges in black and white at the venue.
Remote support gives you real-time troubleshooting without needing extra staff on site. Specialists can assist speakers, help manage virtual or hybrid components, and escalate IT issues when needed. With continuous coverage, you gain a safety net across rehearsals and live sessions, reducing stress and keeping production moving.
Accelevents support responds in less than 21 seconds, 24/7, with an average resolution time of 8 minutes and 23 seconds and a 99.4% CSAT score in chat. For planners, that means quicker answers, fewer delays, and more confidence when schedules are tight. Clear metrics also make it easier to align stakeholders on expected service levels.
Add them when you have complex onsite logistics, limited staff, or a tight timeline. Onsite management can run registration and hardware, remote techs can monitor sessions and assist speakers, and platform management can shoulder setup and optimization. You keep control of the program while gaining experienced help where it matters most.
