Accelevents support
Exceptional Support for a Top-Notch Event Experience
With 24/7 live support and a response time of under 21 seconds, you have a partner.
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With 24/7 live support and a response time of under 21 seconds, you have a partner.
Unbelievable Service! I am now using Accelevents for my 2nd conference, they really listen to ideas for improvements and implement them.
The customer service and support was amazing. The most impressive to me was the 24/7 chat. I initiated dozens of chat sessions and always got someone that could easily address my questions and offer advice.
I really like the customer service via the chat feature. It's really nice having a live person there to assist and troubleshoot as needed.
I have really felt heard by my support team. We’ve submitted suggestions on how to make the end user experience easier and if it's something that can be adjusted they’ll make the update.
We’re not just another platform. We’re your event success partner. That’s why G2 rated Accelevents as:
No tickets. No waiting. Just real experts solving issues instantly - so your event keeps moving.
We don’t just hand you the tools - we coach you through the best way to use them. Hands-on training ensures you're ready to host with confidence. And that’s included in every package!
No problem - we offer a variety of professional services packages:
A dedicated expert at your event to manage registration, check-in, and event technology.
Virtual tech support for both in-person and virtual events, covering real-time troubleshooting, speaker assistance, and IT escalation
A flexible, hands-on service to help you set up, optimize, and manage your event platform. Customize our service to match your needs: We can handle implementation, integrations, onboarding, event buildout, and strategic consulting
Dedicated Customer Success Manager
Speaker & Attendee Assistance
Registration & Check-In Support
Custom Event Configuration
Live Event Assistance
Direct IT Escalation
Onsite Execution
Custom Training Sessions
Integration Support
We can be there onsite. Your can do it on your own with the Accelevents Onsite Kit. Everything you need for a perfect attendee check-in and badge printing experience is available in a box we’ll deliver right to your event.
The Accelevents Onsite Kit is recommended for events under 1,000 attendees who are only printing in black & white onsite.
The Accelevents Onsite Kit includes iPads with the Accelevents software pre-installed, printers, badge stock, and internet router, and more.
Accelevents is the only enterprise-grade event management platform that is easy to use and customize. Book a demo and we’ll show you all the tools you need to manage your next virtual, hybrid or in-person event.
