By Hydee Mariazeta, Senior Customer Support Representative, Accelevents
We are in the business of making event planning, organizing, and hosting a breeze. Our clients are our lifeblood, and we take pride in offering them a platform they can rely on. The success of our company depends on the satisfaction of all of our clients. Therefore, we believe that customer service is a crucial part of our business. We provide more than just the usual support – we go way above and beyond. How do we do that? Let us share with you the other ways we provide support to ensure the success of your event.
So, you’ve already done your research and brainstormed with your team. You've also gone through hours and hours of browsing and comparing different options. Seeing what Accelevents has to offer, you’ve decided to go with the best! Next, how to get started - that’s where onboarding comes in. This is a perfect opportunity for you and your team to be familiar with the basic functionalities of the platform, test things out, and ask any questions you have in mind. If you would like a virtual tour of the platform, feel free to sign up for our weekly onboarding webinar here!
We understand the complexities of organizing an event, and we don’t want you to feel overwhelmed or confused. For this reason, we encourage you to dive deeper into the platform and meet with our experienced Customer Success Managers to ensure that everything runs smoothly from start to finish. Also, additional meetings are included as part of the package starting from the Professional plan. These meetings are vitally important to ensure the success of your event. Let’s iron out the kinks to ensure that all critical aspects of your event are smooth and seamless. Don’t worry, we got you!
The big day is finally here! Planning and organizing the event itself is no joke and the actual event can be stressful. We understand. We know how you feel and we want you to be able to focus on the important things and feel at ease. For this reason, we provide superior Dedicated Event Support for virtual events. The best among our Customer Experience team will set a meeting with you where you can have a refresher regarding how the platform works, test the features out, or plan how you’d like the event to run. Also, your Dedicated Event Support person will work hand-in-hand with you to assist your attendees, speakers, exhibitors, and staff during the event. Let our “success pros” assist you with utmost professionalism and efficiency, while you point your attention to other vital aspects of your event such as generating more traffic, leads, sales, and whatever else your event goals are.
Designed for first-time Accelevents hosts or event hosts, the Advanced Support package includes dedicated onboarding and training with your Customer Success Manager, three pre-event support meetings with your CSM, and two consecutive hours of Dedicated Event Support. Moreover, this all-in-one package will give you all the support you need to have an uncomplicated event day. Gain access to our experts' knowledge and receive in-depth consultations to get everything ready for launch. The pre-event support meetings will save you research, trial & error, and will help you avoid common mistakes made by some event organizers that hurt their event’s chances of success.
It’s important to have a team of experts who can answer questions and offer support for you and your team. Our customer service representatives are available 24/7 via chat to help you overcome any roadblocks that may arise before, during, or even after your event has concluded. You can learn more about what we do by visiting our website today.